Client Support
At JPCi Hosting, we pride ourselves on our customer service. During office hours, when you ring us you’ll get through to someone who’ll be able to give you an answer you understand. If we’re busy, we’ll ring back within minutes.

Outside of core office hours, we are still there to support you, it’s just that the process may differ dependent on the type of service you have with us.

The processes for obtaining support are:
24 Hours a day Call 01225 776555
Email: support@jpci.net
Ticket: Create a ticket directly into our support system. To do this you must be an existing JPCi Hosting customer and you must first register a User name and Password within the system. Once you have done this and have been authenticated on to the system, you can log support tickets directly into our support system any time of the day or night.
 
If you have 24 x 7 Enhanced Service Care & Support with us, you will have received details of how to obtain priority out of hours support in your Welcome Pack and/or via subsequent email or postal updates as we have added features to the support system and processes. Please use the Email or Telephone details provided to log your support incident.
 
If you do not have these details available, please email info@jpci.net and we will gladly send them to you again.
 
If you would like details on how to obtain Enhanced Service Care & Support for your business, please fill out our ‘Enquire Now’ for and we will send you a no obligation quotation. Alternatively, call our sales team on 01225 776555 between 09:00 and 17:30 or email sales@jpci.net.
 


If you have been asked by a member of our support staff for remote access to your machine, please click this button.




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